IT Systems Executive (Changi/12Hrs Shifter/ Nitec/Dip)

Immediate 1 Year project assignment renewable for Singaporeans to join as IT Systems Executive X 3 at Changi Airport work location for our project expansion. Open to Diploma in IT graduates without work experience who are willing to learn on job + like to work 12hrs rotating shift in Airport environment. Ideal Candidate should possess 2-3yrs in IT systems support role, enjoys working on 12hours rotating shift Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL to apply this role. Remuneration : Attractive Basic Salary + Shift Allowance (Ave 200-300 a month) + PH Pay + OT Pay + Completion Bonus + Monthly HP Claim 50 cap (Under Agency's Payroll) Overview of job Function: You are responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues. Job Responsibilities Production Support - Provide technical support to customer - Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource - Provide support on documentation including procedural documentation - Provide troubleshooting and technical support via phone, web based tools and email - Advise customers regarding the product's proper use and address specific user issues - Act as a liaison between customers and Tier 2 support regarding problem escalation - Provide client support and technical issue resolution via E-Mail and phone - Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions - Perform health checks and monitor availability and functionality of the systems - Provide operational support to system infrastructures Job Requirements: Min Nitec /Diploma in IT Qualifications + 2 -3 yrs of IT Systems support work experience Open to Local Diploma in IT graduate without work experience but positive & willing to learn. Enjoy working on 12hrs rotating shift duties Motivated individual with challenger spirit and leadership are strongly encouraged to apply. Exceptional troubleshooting and customer-handling skills would be advantageous. Proactive and responsive on all assigned tasks and incidents and follow up Able to work on ladder & carry non-commercial TVs (for mounting & unmounting) Singaporeans to apply EA License No: 09C4235 I EA Reg: R1103307 Hong Mei Lin