Systems Executive (12HR Shift / Changi Airport)

1 year contract under employment agency In this role, you will provide operational support to system infrastructure, support to the clients and resolution of technical issues . This is a 1 year contract position based at Changi Airport. Candidates with a Diploma in IT who are comfortable working a 12 hour rotating shift schedule (day, night, off, off) are encouraged to apply. Work Location: Changi Airport Working Hours: 12hrs rotating shift Basic up to $3500 + Shift Allowance + PH + OT + HP Claims (capped $50) Shift Allowance: $10/Day, $22/Night (Shift pattern is Day, Night, Off, Off) Upon end of contract, incentive of performance bonus up to 1 month basic salary subject to performance & PM recommendation Responsibilities Production Support Provide technical support to customer Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource Provide support on documentation including procedural documentation Provide troubleshooting and technical support via phone, web based tools and email Advise customers regarding the product's proper use and address specific user issues Act as a liaison between customers and Tier 2 support regarding problem escalation Provide client support and technical issue resolution via E-Mail and phone Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions Perform health checks and monitor availability and functionality of the systems Provide operational support to system infrastructures Work on ladder & carry non-commercial TVs (for mounting & unmounting) What we're looking for: Locals (need to clear G50 clearance and pre-employment check) Diploma in IT 1 - 2 years of experience in IT technical support Able to work 12 hours rotating shift & be on 24x7 standby Able to work on ladder & carry non-commercial TVs (for mounting & unmounting) Able to start work immediate or short notice would be an advantage Willing to commit to a full 1 year contract Certifications in relevant IT disciplines would be advantageous Willing to learn attitude ES Recruitment Pte Ltd (09C4235) Hong Chiew Guat (R1219860)