Customer Trust Technical Advisor

Responsibilities Respond to incoming security and compliance questionnaires from customers and prospects Investigate technical and organizational questions by engaging with engineering, infrastructure, legal, and operations teams Track and manage responses using internal systems (e.g. Responsive , Jira, SafeBase ) ensuring traceability and repeatability Maintain and improve the centralized repository of approved answers for reuse and consistency. Translate complex technical concepts (e.g., TLS, SMTP, DNS, Encryption, SSO, etc.) into concise, accurate answers suitable for customer-facing responses Develop and iterate on standard operating procedures for common requests. Escalate non-standard or ambiguous requests to appropriate stakeholders and persistently follow up to closure in a timely manner. Stay current on Client's security posture, architecture, and trust initiatives to support accurate, credible responses. Identify gaps in existing documentation and collaborate with SMEs to close them. Qualifications Foundational knowledge across the full technology spectrum including networking, DHCP, DNS, email infrastructure (SMTP), encryption and security protocols (TLS, HTTPS),basic concepts of AI and cloud environments Understanding on SSL, DLP, defense in depth Demonstrated persistence and follow-through when working cross-functionally to resolve open items Experience managing technical documentation or knowledge bases Comfortable navigating ambiguity and driving clarity in loosely structured tasks Familiarity with compliance and information security concepts (SOC 2, ISO 27001, etc.) is beneficial but not essential Highly organized, self-directed, and able to manage multiple simultaneous deadlines Excellent written and verbal communication skills, including the ability to write clear technical responses for external audiences