IT Engineer

Job Description Business Applications Design, develop, and enhance business applications using ASP.NET, C#, SQL Server, and SSRS. Support and maintain enterprise systems including ERP, CRM, HRIS, and internal business applications. Gather business requirements and translate them into effective technical solutions that improve operational efficiency. Develop and maintain SQL queries, stored procedures, reports, and dashboards for business reporting and decision-making. Support system integration and ensure smooth data flow across ERP and other applications. Handle application troubleshooting, bug fixing, testing, deployment, and ongoing system enhancements. IT Infrastructure & Operations Administer Microsoft 365, including user accounts, licensing, email, and access management. Provide Level 2 IT support for hardware, software, printers, and basic network troubleshooting. Support IT infrastructure including servers, virtualization, storage, backups, and network systems. Participate in infrastructure projects such as system upgrades, migrations, cloud initiatives, and IT improvements. Security & Continuous Improvement Ensure compliance with IT security policies, governance standards, and system reliability practices, including participation in DR testing and system upgrades. Support automation, digital transformation initiatives, and continuous improvement efforts to enhance IT efficiency and business productivity Requirements Basic knowledge of SQL for data lookup or troubleshooting Familiarity with SSRS (SQL Server Reporting Services) reporting tools for generating or troubleshooting business reports Exposure to application development concepts, including understanding of system logic, UI/UX basics, and collaborating with software vendors or internal developers is an advantage Familiarity with Active Directory, user account setup, and Windows-based systems is an advantage General understanding of network/infrastructure basics (for backup support of infra engineer) is an advantage Good verbal and written communication skills to interact with end-users and vendors. Able to work independently, prioritize tasks, and manage multiple support issues.