Customer Service & Administrative Executive

Key Responsibilities Coordinate import and export shipments from start to finish. Prepare and process shipping documents, including Bills of Lading, invoices, packing lists, and other freight documentation. Liaise with customers, carriers, shipping lines, airlines, transport providers, and overseas agents. Monitor shipment schedules and provide timely updates to customers. Arrange bookings and coordinate deliveries and collections. Ensure compliance with shipping procedures and documentation requirements. Resolve shipment issues and support customers with enquiries. Maintain accurate shipment records and update internal systems. Perform general administrative and other ad hoc duties as assigned. Requirements Experience in freight forwarding, shipping, or logistics is preferred. Knowledge of import/export documentation and shipping procedures is an advantage. Good communication and interpersonal skills. Strong organizational skills with attention to detail. Proficient in Microsoft Office and able to learn new systems quickly. Able to work independently and as part of a team. Why Join Us? Monday to Friday work schedule. Friendly and supportive working environment. Opportunities to learn and grow within the freight forwarding industry. Competitive salary based on experience.