Logistics Coordinator/Logistics Officer/Customer Service Executive

Job Title : Logistics Coordinator / Logistics Officer (ContractLogistics – Customer & Operations Support) Location :Singapore Role Summary: You will support our Customer Service team by running day-to-daylogistics coordination across multiple accounts. Your job is to keep ordersmoving, keep data clean, close minor issues fast, and keep operations andcustomers aligned. This is a contract logistics environment. You’ll bedealing with real-time order flow, inbound/outbound coordination, returns, andexceptions. Key Responsibilities Daily execution coordination(multi-account) Track inbound/outbound order flow from release to completion (picked, packed, staged, shipped). Coordinate with warehouse operations on priorities provided by CS and follow through until closure. Support daily shipment activities: carrier coordination, pickup confirmation, tracking updates, POD retrieval. Manage returns processing updates (received, pending checks, closed) and basic exceptions follow-up. Customer communication (low-risk, factualupdates) Provide customers with standard status updates using approved templates and confirmed facts. Follow up with customers for missing or incorrect information (ASN, packing lists, order details, delivery windows, documentation). Escalate to CS when an issue involves SLA risk, claims/liability, repeated failures, or customer escalation. Exceptions control + data management Maintain a live exceptions tracker (issue, owner, next action, due date, status) and ensure nothing gets lost in email/WhatsApp. Produce clean daily summaries for CS (what shipped, what didn’t, why, what’s pending). Keep account data organised and accurate (requests, order changes, documentation, logs). WMS-driven execution support Use the WMS to monitor and validate operational status (orders, inventory statuses, task progress, exceptions). Understand WMS-linked workflows across inbound, putaway, picking, packing, dispatch, returns, and cycle count adjustments. Identify process gaps and propose improvements to get better speed/accuracy out of the WMS (not just “click and update”). Requirements / Experience 2–5 years’ experience in contract logistics / 3PL operations in a customer-facing coordination role (control tower, logistics coordinator, CS-ops hybrid, warehouse admin with customer comms). Proven experience with direct customer communication in an operational environment (not purely commercial sales support). Strong data management skills: Excel/Sheets (filters, pivots, structured trackers), disciplined documentation, accurate logging. Solid understanding of operational processes: inbound receiving, QA/QC touchpoints, putaway outbound pick/pack/QC/staging/dispatch returns, discrepancies, basic investigation workflow Comfortable handling multiple accounts at once and switching priorities fast without dropping tasks. WMS experience required - not just daily usage, but understanding how WMS processes drive execution and how to keep the system clean and useful (statuses, holds, exceptions, inventory integrity). Strong follow-up discipline, calm under pressure, clear written communication. Traits that will do well here You’re structured and fast - you close loops instead of “noted.” You don’t panic when priorities shift; you reset and execute. You can work with warehouse teams and customers without creating friction. You understand that accuracy matters - bad data creates operational pain. Working Style / Notes This role supports CS and Operations. CS owns planning and escalations. You will run daily coordination and close routine issues; complex cases and customer escalation are handed to CS. Nice-to-have Experience in fashion/lifestyle/e-commerce fulfilment. Experience supporting KPI/SLA tracking and operational reporting. Familiarity with RF scanners, basic inventory controls, and discrepancy handling SOPs.https://employer.mycareersfuture.gov.sg/