Team Lead – Client Services

Job description FlexTrade System: FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies. At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to every changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work. About You: As Team Lead – Client Services be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to the customers using FlexTrade's products and solutions. Interact with customers, development teams, and QA teams, and understand the business and design aspects of the solutions. Both client-facing and technical aspects to provide a high-quality technical relationship between clients and the Client Services team: Responsibilities and Duties Relationship Management: Liaise with clients directly to define and understand business and workflow requirements. Manage client expectations. Act as primary technical contact to designated clients for new requirements, support, and project deliverables. Coordinate communications and support between clients and project management and development teams. Support: Respond to reports of problems via phone and email. Troubleshooting and investigating to create appropriate solutions to immediate problems. Provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of investigation. Collaborate with development & QA teams to get application defects fixed. Apply patch releases into UAT & Prod environments. Communicate release notes to the clients and other relevant parties. Comfortable working on morning shifts from 7 AM and on a rotational basis. Work occasional bank/public holiday cover and weekend work may be required. Implementation and design: Formulate the business and workflow requirements into technical solutions. Use technical design and development skills to resolve complex problems across many different platforms. Build tools and scripts in shell scripts/perl/python/C++etc. to automate or assist in maintenance and implementation of the systems Work alongside developers throughout the firm to design, build, test and deploy custom solutions. To on-board client and broker connections to our FIX network. To implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine. Work with teams across the firm to continually improve the product and drive future innovation. Team Lead: Enable the team to remove impediments, resolve conflicts, and make decisions collaboratively to achieve team goals. Collaborate with product owners, stakeholders, and other teams to ensure clear communication, alignment, and understanding of product requirements. Provide technical guidance and process-related support to team members. Manage team capacity, ensure coverage during key delivery times, report on expected completion dates Monitor performance of team members, including providing feedback, conducting one-to-one meetings, setting goals and completing performance appraisals Handle holiday requests and work with senior management on periodic pay review and bonus awards. Job requirements Bachelor's (or higher) degree in Engineering/Technology or equivalent acceptable industry certification. Experience in client interaction and support role for a duration ranging between 5 to 7+ years. Technical expertise and a desire to improve in the following technologies: Linux/Unix, Shell-scripting, Perl/Python,C, C++. Good communication skills (written & oral), ability to communicate confidently and concisely to both - business and technical experts - from clients and colleagues. Excellent problem-solving skills and the ab…