Front Of House Manager

A Front of House Manager oversees daily guest-facing operations to ensure a smooth, safe, and high-quality customer experience. They lead frontline staff, manage service standards, handle guest concerns, and support operational efficiency. Key Responsibilities ● Supervise and manage all front-of-house staff ● Ensure excellent customer service and guest satisfaction at all times ● Manage daily opening and closing procedures ● Handle guest enquiries, complaints, and incident resolution professionally ● Train, coach, and motivate frontline team members ● Monitor operational flow and maintain service efficiency during peak periods ● Ensure compliance with safety, operational, and company SOPs ● Oversee ticketing, admissions, or cashiering processes where applicable ● Liaise with operations, sales, marketing, and maintenance teams to ensure smooth coordination ● Monitor cleanliness, presentation standards, and overall guest areas ● Prepare front of house reports and track KPIs such as attendance, revenue, guest feedback, and yield Requirements ● Previous experience in hospitality, attractions, tourism, retail, or customer service management ● Strong leadership and communication skills ● Ability to work in a fast-paced environment ● Excellent problem-solving and conflict-resolution abilities ● Comfortable managing teams and handling operational challenges ● Proficient in Google Workspace applications ● Willing to work weekends, public holidays, and rotating shifts Preferred Skills ● Team leadership and staff development ● Customer experience management ● Operational planning and coordination ● Crisis management and decision-making ● Cash handling and reporting experience ● Multitasking and attention to detail