Front Office Executive (The Laurus Hotel))

Job Summary: We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction. Primary Responsibilities: Deliver a seamless and welcoming check-in and check-out experience for all guests. Conduct lobby hosting and in-room registration as required to personalize guest arrival. Handle guest enquiries, requests and feedback promptly and professionally. Assist with room allocation, special request and ensure guest preferences are honored. Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely. Monitor room inventory and manage walk-in and overbookings in line with hotel’s policies. Perform accurate billing and payment transactions in accordance with hotel’s procedures. Maintain detailed and accurate records in the Property Management System (PMS). Support the Front Office leadership team in training and mentoring junior team members. Ensure the lobby and front desk areas are clean, organized and reflective of the hotel’s brand standards. Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction. Requirements: Diploma in Hospitality Management or related discipline. Minimum 2–3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting. Proficient in hotel systems such as Opera PMS and Microsoft Office. Strong interpersonal and communication skills with a natural guest-first attitude. Ability to work well under pressure and handle multiple tasks efficiently. Flexibility to work shifts, weekends and public holidays.