Front Office Specialist (Hotels)

Job Summary: We are seeking a warm and attentive Guest Experience Specialist (Front Office) to join our team. This role is responsible for delivering professional check-in and check-out services, supporting guest recognition programs, and ensuring a seamless and enjoyable stay for all guests. You’ll play a key role in creating positive first impressions and contributing to overall guest satisfaction and loyalty. Key Responsibilities: Perform efficient and professional check-in and check-out procedures. Promote upselling opportunities and maintain awareness of resort-wide sales initiatives. Maintain effective communication within the Front Office and with other departments, especially Housekeeping. Handle guest complaints and feedback promptly and professionally. Provide information on local attractions, restaurants, and city directions. Requirements: Minimum GCE ‘O’ Level or equivalent. Minimum 1 year of experience in customer service. Good interpersonal skills with effective multitasking and time management abilities. Warm and pleasant personality with good knowledge of local city streets, restaurants, and major attractions in Singapore. Proficient in Microsoft Office applications (Word, Excel, PowerPoint).