Guest Relation

RESPONSIBILITIES AND MEANS · Maintain a charming and groomed appearance as we greet our guests duringtheir entrance to our venue · Managing Reservations,walk ins & Event bookings below 40 guests · Knowledge of the offers provided by thevenue is required, such as Food, Beverage, Seating Options and Promotions · Knowledge of Reservation Flow; ConsumerView, Booking Platforms, Booking Processes · Knowledge of Reservations/ EventsPolicies · Monitor daily bookings and ensure assigned tables are prepared prior totheir arrival · Ensure that all requests are properly noted on reservation lists andfollowed up with · Showing guests to theirassigned tables · Provide menu andannounce server’s name · As a member of the Front Desk, you willalso be required to keep informative with the abouts in Sentosa; Ongoing andupcoming Events. Transport timings and methods. Directions and Map of Sentosaetc · Know the profile of your guests beforeshift to anticipate and have a sense of who is visiting the Restaurant. Ensureall reservation requests and VIPs of the day are communicated to the respectiveservice captains · Ensure special guests, like disabled people, elderly, children and VIPs,receive personalized services · Maintain constant awareness of operations and reservations on site · In this role, you will be responsible for anticipating upcomingreservations, turnovers, and ensuring that walk-ins and last minutereservations are handled in a timely manner in each of the respective seatingareas based upon turnovers, peak periods, and the current manpower availabilityto assure smooth operation flow · Maintain efficiency in response; Phone Calls, Email Enquiries, WhatsappEnquiries · Constantly updated with incoming Reviews; appraise and bring up to theTeam on Positive and Negative Reviews. Address customer complaints and escalateto the Guest Relations Manager · Cashier duties; completing transactions, opening and closing cashierduties · Data Reporting; updating of sales report