Vip Client Relations & Event Manager

Key Responsibilities VIP & Client Relationship Management Develop and maintain strong relationships with VIP clients, key accounts, partners, and stakeholders. Act as the primary point of contact for high-value clients and provide personalised service and support. Identify opportunities to enhance client engagement, satisfaction, and loyalty. Proactively manage client enquiries, feedback, and service recovery where required. Maintain accurate records of client interactions, preferences, and engagement activities. Implement client retention strategies and initiatives to strengthen long-term relationships. Client Experience & Loyalty Programmes Design and execute VIP engagement programmes and customer appreciation initiatives. Curate exclusive experiences, rewards, and events for VIP clients. Monitor client satisfaction and gather feedback to improve service standards. Work closely with internal teams to ensure a seamless customer journey across all touchpoints. Identify opportunities to elevate the overall client experience and brand perception. Event Planning & Management Lead the planning, coordination, and execution of corporate, client, marketing, and networking events. Manage the full event lifecycle from concept development, budgeting, logistics planning, execution, and post-event evaluation. Coordinate with vendors, venues, suppliers, and external partners to ensure successful event delivery. Develop event timelines, run sheets, and contingency plans. Ensure all events are delivered on time, within budget, and aligned with company objectives. Oversee on-site event management and troubleshoot operational issues when necessary. Business Development & Partnership Management Identify and cultivate strategic partnerships that support business objectives and enhance client engagement. Collaborate with internal stakeholders to create partnership opportunities and sponsorship initiatives. Support the development of new business opportunities through networking and …