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Senior Manager, Digital Lead

Genesys

SingaporeFull-timeHybrid

Posted 10 Jul 2026

About this role

Lead a team of Customer Success Managers across APAC and India to drive adoption, value realization, and retention for digital accounts. Develop and execute a digital-first success strategy leveraging AI and automation to improve customer outcomes and revenue growth. Requires over 9 years of SaaS Customer Success experience with a proven track record of leading high-performing teams and managing renewals at scale. A bachelor's degree and proficiency in tools like Gainsight, Salesforce, and Tableau are required.

What they're looking for

Customer Success ManagementSaaS LeadershipDigital TransformationRetention StrategyNet Revenue RetentionData-Driven Decision MakingCross-functional CollaborationRisk Management

Frequently asked questions

What does a Senior Manager, Digital Lead at Genesys do?

Lead a team of Customer Success Managers across APAC and India to drive adoption, value realization, and retention for digital accounts. Develop and execute a digital-first success strategy leveraging AI and automation to improve customer outcomes and revenue growth. Requires over 9 years of SaaS Cu…

What skills does this Senior Manager, Digital Lead role need?

Key skills for this role include Customer Success Management, SaaS Leadership, Digital Transformation, Retention Strategy, Net Revenue Retention, Data-Driven Decision Making.

How much does a Senior Manager, Digital Lead at Genesys pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Manager, Digital Lead role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Senior Manager, Digital Lead role?

You can apply directly on Genesys's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.