Cat Cafe Manager

We are looking for a passionate, responsible, and hands-on Cat Café Manager to oversee the daily operations of Cattraction. The ideal candidate is customer-oriented, enjoys working with cats, leads by example, and ensures the café maintains the highest standards of cleanliness, animal welfare, and customer experience. Key Responsibilities Operations Management Oversee the day-to-day operations of the cat café. Ensure the café opens and closes according to operating procedures. Maintain cleanliness, hygiene, and safety standards throughout the premises. Ensure all equipment and facilities are well maintained. Monitor inventory levels and coordinate stock replenishment. Customer Service Welcome and assist customers professionally. Explain café rules, safety guidelines, and cat interaction etiquette. Handle customer enquiries, bookings, and feedback. Resolve customer complaints promptly and professionally. Ensure every customer enjoys a positive and memorable experience. Cat Welfare Ensure the health, safety, and wellbeing of all resident cats. Monitor cats daily for signs of illness, injury, or unusual behaviour. Supervise feeding according to scheduled meal times. Ensure litter boxes are cleaned regularly. Maintain a clean and enriching environment for the cats. Administer basic medications or supplements as instructed. Arrange veterinary appointments when necessary. Maintain accurate records of each cat's health and behaviour. Reservations & Events Manage online and walk-in reservations. Coordinate birthday parties, private events, workshops, and special programmes. Ensure events run smoothly from setup to completion. Sales & Business Performance Achieve monthly sales and operational targets. Promote café memberships, merchandise, beverages, and retail products. Identify opportunities to improve revenue and customer satisfaction. Prepare daily sales reports and operational summaries. Cash Handling Manage cashier operations and daily closing. Ensure accurate cash reconciliation. Handle refunds and payment disputes according to company policy. Marketing Support Assist in creating engaging social media content. Encourage customer reviews and user-generated content. Support promotional campaigns and seasonal events. Compliance Ensure compliance with all company SOPs. Maintain food hygiene and workplace safety standards. Ensure compliance with AVS regulations relating to animal welfare. Maintain proper documentation and operational records. Requirements Previous experience in hospitality, retail, café, pet care, or customer service preferred Genuine love for cats and commitment to animal welfare. Strong interpersonal skills. Excellent communication and problem-solving abilities. Able to multitask in a fast-paced environment. Responsible, proactive, and detail-oriented. Comfortable working weekends and public holidays. Basic computer skills (Microsoft Office, POS systems, booking platforms). Preferred Qualifications Experience working in a pet café, pet hotel, veterinary clinic, or animal-related business. Food hygiene certification is an advantage. Pet First Aid knowledge is an advantage. Working Hours 6-day work week. Able to work from 11am to 8.30pm, weekends, and public holidays. Flexible to support special events when required. Performance Indicators Customer satisfaction ratings. Café cleanliness and presentation. Cat health and welfare standards. Sales performance. Productivity Event execution quality. Compliance with SOPs and company standards.