Customer Service Officer

What You Will Deliver Provide quality customer services to prospective and existing clients in a professional manner Be proficient and knowledgeable with our products and services so as to generate interest in our customers Answer and handle customer’s enquiries, feedback and complaints with high service standard to retain existing customers timely and tactfully Make warm/cold & inbound/outbound calls to existing and potential customers Work with a team of customer servicing staff in providing full support to clients’ enquiries on account opening, application verification and account management Update monthly promotion log sheet /campaign log sheet /weekly report Simple administrative tasks such as data entry, editing, and processing of customer information Assist in any ad hoc tasks assigned by team lead and Managers Who You Are Minimum 2 years’ relevant working experience in the Telemarketing/ Customer Service field is preferred Mature with a positive attitude, self motivated and desire to learn Customer service-oriented attitude, good team player with excellent communication skills and a strong sense of responsibility The skills and discipline to work both independently and as part of a team Able to work in a pressurized and fast paced environment Proficient in MS office applications e.g. Excel, Word, and Google Docs/sheets are preferred