Operations Manager

Roles & Responsibilities • Oversee and support daily food court operations to ensure smooth and efficient day-to-day operations. • Ensure compliance with company SOPs, operational procedures, and workplace policies. • Plan, manage, and monitor manpower deployment and roster arrangements across outlets. • Lead, supervise, and support outlet teams while maintaining workplace discipline and operational standards. • Monitor outlet cleanliness, operational readiness, and service standards. • Ensure compliance with food hygiene, workplace safety, manpower, and employment-related requirements. • Responsible for recruitment, onboarding, staff training, disciplinary matters, and staff performance management. • Handle operational issues, customer feedback, and outlet-related coordination matters. • Work closely with internal departments on operational planning and process improvements. • Support implementation and usage of POS systems, HRIS systems, and operational software. • Assist with tenant coordination, operational planning, and outlet space management where required. Essential Skills & Requirements • Minimum5 years of relevant F&B operations management experience, preferably within hawker or food court environments. • Strong manpower planning, roster management, and operational coordination skills. • Proven leadership abilities with good communication and team management skills. • Experience in handling food court or multi-outlet operations is preferred. • Basic knowledge of food hygiene, workplace safety, and employment-related operational practices. • Experience in using POS systems and HRIS platforms such as Infotech is an advantage. • Proficient in Microsoft Office and comfortable using operational and digital systems. • Able to work independently and manage operational matters in a fast-moving environment. Working Hours 6-day work week | 1 rest day per week| Working hours based on operational and managerial requirements | Required to support operational needs during weekends and public holidays when necessary. Remuneration Salary will be commensurate with the candidate’s experience, qualifications, and overall suitability for the role.