Senior Desktop Engineer

Job Overview We are looking for an experienced Senior Desktop Engineer to support and manage end-user computing environments in a structured enterprise setting. This role is responsible for ensuring smooth day-to-day IT operations, resolving escalated technical issues, and maintaining desktop infrastructure standards. The successful candidate will provide Level 2/Level 3 support, oversee endpoint lifecycle management, and collaborate with infrastructure and security teams to ensure system reliability and performance. Key Responsibilities Provide advanced technical support for desktops, laptops, printers, mobile devices, and related peripherals Manage installation, configuration, and maintenance of Windows operating systems and enterprise applications Administer Active Directory, user accounts, group policies, and access permissions Troubleshoot complex hardware, software, and network connectivity issues Manage endpoint deployment, imaging, and patch management activities Support Microsoft 365 applications and email systems Maintain IT asset inventory and ensure compliance with internal IT policies Coordinate with vendors for hardware repairs and support services Prepare technical documentation, SOPs, and knowledge base articles Support IT projects such as system upgrades, device rollouts, and workplace transformation initiatives Provide mentorship and guidance to junior support engineers when required Requirements Diploma or Degree in Information Technology, Computer Science, or related discipline Minimum 4 to 6 years of experience in desktop support or end-user computing environment Strong knowledge of Windows OS, Microsoft 365, and desktop hardware troubleshooting Hands-on experience with Active Directory and Group Policy Experience with endpoint management tools such as SCCM, Intune, or equivalent Good understanding of ITIL processes and structured IT support environments Strong problem-solving skills and ability to manage escalations independently Good communication skills and customer-focused mindset Preferred Skills Experience supporting hybrid or cloud-based environments (Azure, AWS) Exposure to virtualization technologies such as VMware or Hyper-V Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications Please send your detailed resume in MS Word format to resume@goldtecHRs.com with Education Level Working experiences Each employment background Reason for leaving each employment Last drawn salary Expected salary Date of availability