Sales Coordinator

Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis You will: Provide sales reps with 100% administrative support to ensure they achieve monthly team targets Manage large amounts of incoming phone calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to delight customers. We’re looking for someone with: Proven customer support experience or good ability to learn. Strong phone contact handling and active listening. Familiarity with CRM systems and practices. Ability to start and get things done A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives. Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves. Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too). Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange c…