Sales Assistant

Key Responsibilities Welcome and assist customers in a friendly, professional, and courteous manner. Understand customers' needs and recommend suitable products or services. Process sales transactions accurately using the Point of Sale (POS) system. Handle cash, credit card, and digital payments while maintaining accurate records. Ensure products are properly displayed, stocked, and attractively presented. Replenish shelves and monitor inventory levels, reporting low stock to management. Maintain cleanliness and organization of the sales floor, storage areas, and counters. Answer customer enquiries regarding products, pricing, promotions, and store policies. Assist in receiving, checking, labeling, and storing incoming stock. Support stocktaking and inventory audits as required. Promote ongoing promotions, loyalty programs, and special offers to customers. Handle customer complaints or feedback professionally and escalate issues when necessary. Assist in opening and closing the store according to company procedures. Ensure compliance with company policies, health and safety regulations, and hygiene standards. Work collaboratively with team members to achieve daily and monthly sales targets. Help prepare reports or sales records when requested by supervisors. Safeguard company property and prevent stock loss or theft. Perform any other duties assigned by the Store Manager or Management that are consistent with the role. Skills and Qualifications Good communication and interpersonal skills. Friendly, positive, and customer-focused attitude. Basic numeracy and cash-handling skills. Ability to work independently and as part of a team. Good organizational and time management skills. Ability to stand for extended periods and perform light lifting when required. Previous retail or customer service experience is an advantage but not essential. Basic computer and POS system knowledge is preferred. Performance Expectations Deliver excellent customer service at all times. Maintain high standards of product presentation and store cleanliness. Meet individual and team sales objectives. Ensure accuracy in cash handling and inventory management. Demonstrate punctuality, professionalism, honesty, and reliability.