Customer Service Executive - Airfreight Export (Aerospace)

About our Client Our client is a world-class supply chain solutions provider, serving large and medium-sized national and multinational companies across the globe. As an industry leader, they offer complete supply chain design and implementation in contract logistics and freight management—either as standalone services or in combination. Key Responsibilities Customer Engagement: Answer all incoming calls promptly and courteously. Respond to customer export enquiries in a timely manner, providing clear guidance on routing, documentation, and regulatory requirements. Regulatory & Commodity Knowledge: Apply expert knowledge of aerospace cargo commodities in strict accordance with IATA Dangerous Goods Regulations (DGR), export control laws, and special handling protocols for sensitive aviation assets. Export Shipment Coordination: Manage all air export shipments from origin to uplift, coordinating with multiple internal stakeholders (warehouse, compliance, procurement) and external partners (carriers, ground handlers, customs brokers) to ensure seamless execution. Flight Booking & Capacity Planning: Coordinate flight bookings with the procurement team, securing optimal routings and capacity for time-sensitive aerospace exports, including ad-hoc charters when required. Documentation Review & Compliance: Review AWB/HAWB, shipper’s letters of instruction, and all required aerospace-specific export documents (e.g., FAA 8130-3, EASA Form 1, end-user certificates). Proactively inform customers and overseas agents of any discrepancies or non-compliance prior to departure. Data Accuracy: Ensure all export shipment data—including commodity descriptions, weights, dimensions, and HS codes—is accurately updated in the system in real-time. Agent Liaison & Rate Management: Liaise with overseas agents on destination requirements, pre-alerts, and competitive export rates. Obtain formal rate approval from customers prior to shipment departure. Proactive Status Updates: Provide flight…