Senior Client Services Executive, Treaty Reinsurance

Your new company A leading multinational insurance firm looking for a Senior Client Services professional to join the Reinsurance team in Singapore. This is a hybrid role with the flexibility to work both virtually and from the office. Your new role Support Claim Matters Manage claims end-to-end: issue claim/cash calls per contract terms, monitor SLAs, and ensure timely reporting of major losses. Perform quality control on claims data and reporting; identify and resolve contract drafting errors. Analyse claims data, update outstanding reserves, and support negotiation/settlement of claims, escalating complex cases as needed. Coordinate with internal and external stakeholders on technical matters through meetings, calls, and emails. Support Premium Matters Track renewals and new contracts, verify terms and accounting structures, and finalise contracts for revenue scheduling. Process premiums, accounts, and adjustments (e.g., sliding scale commissions, profit commissions) within agreed timelines. Issue processing instructions to outsource partners and ensure accuracy; obtain Compliance and Legal approvals for third-party arrangements. Create Client Value Build and maintain client relationships alongside Client Relationship Managers; address discrepancies and pursue timely client reporting. Provide consultative solutions, contribute to proposals, and stay informed on market developments impacting client work. Deliver timely, high-quality responses and insights aligned with client needs and Aon’s capabilities. Develop Teams Collaborate across teams, cover for colleagues during absences, and assist with onboarding new hires. Share updates with Sales on renewals, reporting issues, and major developments; prepare statistics and support during peak periods. Take ownership of personal development and contribute to team problem-solving. Enable Innovation Participate in process improvement initiatives, testing, and automation projects. Enhance knowledge through training and share insights to improve service standards and turnaround times. Deliver Business Results Monitor revenue against budgets, review electronic files for accuracy, and ensure compliance with audit requirements. Provide input on operational efficiency, maintain strict performance standards, and apply knowledge of technology and financial concepts. What you'll need to succeed Degree or equivalent experience required, specifically in Finance, Accounting, Maths or related field Preferably 4 years of experience in the insurance or reinsurance industry Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organisation and business partners (active listening, purposeful communication & flexibility) Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment Ability to work independently and efficiently Ability to deliver under pressure in a fast-paced multinational corporation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #1286161 - Luke Thomas