Voice Access Engineer - 12 Months Contract

Your new company This is a multinational investment bank. Your new role Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office Directly support business-initiated projects. Direct and communicate with leadership on status of programs and open issues. Develop ROM/SOW quotes for projects for equipment placement, licensing Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests. Provide local software and hardware support requiring complex integrated configurations in the areas of Sonus/Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, with integrations to products such as Avaya, Cisco, and Genesys. What you'll need to succeed Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. 10+ Years telecommunications experience. Strong knowledge of session border controllers; Sonus/Ribbon GSX/7k Session Border Controller and SIP/TDM Trunking. Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, and codecs are required. Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. Knowledge of LAN/WAN communications, switches and routers. Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation What you'll get in return Challenging yet fulfilling career with an equal opportunity employer. Various opportunities to learn and upgrade your skill sets Competitive remuneration package and benefits What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome. Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D