About this role
The role involves processing reservation inquiries via phone, fax, and email while utilizing up-selling techniques to meet hotel sales targets. Additionally, the agent monitors occupancy rates and ensures adherence to health, safety, and IHG code of conduct policies.
Candidates should possess a diploma in Business Administration, Hotel Management, or a related field with at least one year of experience in sales or reservations. Proficiency in Microsoft Office is required, and knowledge of the OPERA system is considered an advantage.
What they're looking for
Up-sellingSuggestive SellingReservation ManagementCustomer ServiceCommunication SkillsMicrosoft OfficeOpera SystemSales Techniques
Frequently asked questions
What does a Reservations Agent / Senior Reservations Agent at IHG do?
The role involves processing reservation inquiries via phone, fax, and email while utilizing up-selling techniques to meet hotel sales targets. Additionally, the agent monitors occupancy rates and ensures adherence to health, safety, and IHG code of conduct policies. Candidates should possess a dipl…
What skills does this Reservations Agent / Senior Reservations Agent role need?
Key skills for this role include Up-selling, Suggestive Selling, Reservation Management, Customer Service, Communication Skills, Microsoft Office.
How much does a Reservations Agent / Senior Reservations Agent at IHG pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Reservations Agent / Senior Reservations Agent role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Reservations Agent / Senior Reservations Agent role?
You can apply directly on IHG's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.