Customer Relations Officer

🌟 Join Our Team as a Customer Relations Officer! Do you enjoy connecting with people, solving problems, and making a real impact behind the scenes? We’re looking for a friendly, proactive, and organised Customer Relations Officer to be the heartbeat of our operations. In this role, you’ll not only take care of our customers—you’ll also support our cleaning team and Virtual Assistants, helping everything run smoothly every day. 💼 What You’ll Be Doing ✨ Be the voice of our company Handle customer enquiries, feedback, and escalations across different channels—always keeping service standards high and customers happy. 🤝 Lead and support our Virtual Assistant team Train and guide the team to ensure smooth communication between customers and operations. 🧹 Take care of our frontline heroes Support our cleaning staff by managing schedules, addressing welfare matters, and ensuring they have clear job instructions. 🚀 Improve how we work Spot gaps in operations and suggest smarter, more efficient ways to improve customer experience and internal processes. 📋 Keep things organised Maintain accurate records, reports, and coordinate scheduling between Virtual Assistants and on-ground cleaners. 🔧 Ad-hoc support Handle any additional duties as assigned by the manager. 💡 We’re Looking For Someone Who: Has at least 2 years of customer service experience Has experience leading or guiding a team Possesses strong communication, problem-solving, and service recovery skills Can manage multiple stakeholders (customers, Virtual Assistant, cleaners) Is familiar with CRM, scheduling, or workforce systems Is organised, detail-oriented, proactive, and adaptable Has an empathetic leadership style and enjoys supporting frontline staff ✨ Entry-level candidates are also welcome to apply (training will be provided)