Customer Service Executive - Expression of Interest

Manage inbound and outbound calls for TRICARE beneficiaries using an 'Assist First, Verify Later' approach. Coordinate medical and security services while collaborating with operations and medical teams to ensure efficient case resolution. Requires a diploma or equivalent and at least 3 years of relevant customer service experience, preferably in call centers or hospitality. Must have excellent English skills and flexibility to work a rotating roster including weekends and public holidays.