Workspace One (Omnissa) – L3 Sme/Lead

Key Responsibilities Architecture & Standards · Own UEM/Access architecture,configuration baselines, and hardening guidelines for multi‑OS endpoints. · Design device on-boarding flows(corporate and BYOD), group structures, profile strategy, and lifecycle states. · Define and maintain documentation: solution design, SOPs/runbooks, and knowledge articles. Platform Operations (L3) · Lead L3 incident/problem management: deep diagnosis, RCA, Proactive Problem Management, permanent fixes,and post‑incident actions. · Plan and execute upgrades/patching for UEM components (Console, Device Services, DB), UAG, and Workspace ONE Access; manage certificate/keys life‑cycle (APNS, TLS, app signing). · Monitor service health and capacity; tune compliance policies, remediation actions, and deployment rings.Maintain and Publish Proactive Health-check reports across MDM Infrastructure [Such as ACC, UAG, Tunnel Services,Bulk Synch and so on ] · Design and Define Delivery Optimization and other industry best practices for Mass deployment of Packages / Patches without disruption of operations and network bandwidth Enrollment & App/Policy Delivery · Govern Workspace One and Android Enterprise integrations. · Orchestrate profiles,compliance rules, per‑app VPN/Tunnel, SDK/Proxy settings, and device trust. · Drive app packaging, staging,and ring‑based rollouts; implement rollback and safety nets. Security & Identity · Integrate Workspace ONE Access/IDP for SSO /MFA journeys; ensure conditional access and device posture checks. · Coordinate with end point security (EDR) and vulnerability management to remediate risks at scale. · Maintain certificate chains and automate renewals with zero service disruption. Automation & Analytics · Automate jobs (smart groups,scripts, APIs), build telemetry and DEX dashboards for experience KPIs. · Implement auto‑heal playbooks for common failure patterns (enrollment, agent, policy, network). · Configure required Sensors in Workspace One for deployment, Post Deployment validations and other purposes Service Management & Governance · Operate within ITIL processes(Incident/Change/Problem); prepare CAB artefacts (plan, test, rollback,maker‑checker). · Publish weekly/monthly compliance, enrollment, patch currency, and deployment success reports. · Vendor liaison(Omnissa/Apple/Google/Microsoft) for escalations, hotfixes, and release readiness. Mandatory Skills & Experience · 9–12+ years in EUC/MDM with 4+years hands‑on Workspace ONE UEM (profiles, compliance, app lifecycle,scripting/automation). · Proven experience with UAG design/operations (HA, upgrades, Tunnel/per‑app VPN) and Workspace ONE Access/VIDM. · APNS and enterprise app signing; certificate/PKI management. · Cross‑platform endpoint management (Windows 11, macOS, iOS/iPadOS, Android/BYOD), OS patching at scale. · Strong troubleshooting/RCA skills; excellent documentation and stakeholder communication. · ITSM tooling (e.g., Service Now)and disciplined change management. Good‑to‑Have · Exposure to Intune/JAMF and identity/PKI stacks. · Scripting (PowerShell/bash),REST APIs for Workspace ONE; report automation (Power BI/Tableau). · Experience with DEX/end pointanalytics tools. Certifications (Preferred) · Omnissa/VMware Workspace ONE Associate/Professional · ITIL 4; ServiceNow CSA/CIS