Wintel Engineer

Overview: (Summary of the role) Work within a team environment to ensure daily availability of wintel servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause. Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately) • Implementation of Windows based infrastructure based on business requirements. • Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements. • Troubleshoot and resolve Windows OS related incidents and problems according to customer processes. • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management. • Liaise with support vendors for maintenance, support or issues resolution. • Support Windows Server based systems, system software, clustering software and system management agents. • Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage. • Implement capacity improvement plan. • Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster. • Execute Technical Disaster Recovery plan during DR and DR drill. • Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles. • Setting up and managing Windows Clustering. • Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows). • Working knowledge in VMware vSphere 4.x and above. • Setting up and managing Hyper-V and virtual machines. • Setting up and managing Netbackup and/or BackupExec, including defining backup policies based on industry standards. • Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining policies based on industry standards. • Review event logs on a regular basis based on business requirements. • Manage the server OS patching procedure and security hardening. Evaluate and review patches, before and after installation. • Perform backup and restore of systems based on business requirement. • Manage and monitor systems using monitoring software. • Conduct operational meetings with customer. • Writing/updating technical design, build and process documentations. • Working knowledge in SAN Storage management. Requirements: (Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently) • Working experience in government agency is preferable. • Possess reasonable leadership and interpersonal skills and have experience working in large enterprise operational environments. • Process good oral and written communication skills • Ability to independently solve and troubleshoot problems. • Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution • Knowledge in Microsoft Cluster is a must. • Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008 is a must and 2012 would be an advantage. • Working experience of installation and operation of Windows Servers (2003/2008/2012) operating systems, software and backup solutions. • Knowledge of server hardware and equipment such as HP/IBM /Dell servers and HP/IBM SAN would be an advantage. • Familiarity with enterprise virus protection software. • Familiarity with major systems monitoring software and its functionality. • ITIL Foundation certified or equivalent work experience. • Some automation and scripting experience and SAN storage knowledge would be an advantage. • Self-motivated, customer oriented and a team player when involved in projects.