Operation Manager

50 years of craftsmanship, style, and innovation. From classic curtains to modern motorized blinds, we design window covering solutions that blend beauty and function. With a commitment to quality and customer care, we make premium products accessible. Now, we’re expanding—new markets, new experiences, and new ways to bring timeless elegance into every space. Operation Manager will be responsible for handling customer inquiries, providing product information, processing orders, and resolving any issues with professionalism and efficiency. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. What You’ll Do -Connect with customers via phone, email, and chat—quickly, clearly, and professionally -Guide customers to the perfect product and solution, and liaise with specialist on expert advice -Process orders, track shipments, and ensure smooth deliveries -Solve problems fast. If it needs escalation, you’ll make it seamless -Keep records precise and up to date -Work closely with sales, logistics, and installation to create a flawless experience for customers -Listen, learn, and use customer feedback to make our service even better What You Bring (Qualifications and Requirements) -Fresh Grads are preferred -Experience in customer service and hotel industry -A plus if there is experience in home decor and interior design -Clear, confident communication and a natural ability to connect with people -Ability to handle high sales volume and thrive in a fast-paced environment -A problem-solver with a customer-first mindset -Comfortable with CRM systems and Microsoft Office/Google Suite -A team player who is also great at working independently Your Career Growth Journey 3 Months: Evaluation for Probation Period 6 Months: Evaluation for Management Position Why Us? -Join a brand that’s growing, trusted, and built on quality. -Competitive pay, great benefits, and real career opportunities. -A place to learn, grow, and take your career to the next level. Your future starts here. Ready to Join Us? Send your resume and a cover letter telling us why you’re the perfect fit. And Include application details: Email or LinkedIn Page Let’s build something great together.