Duty Manager (Hotel)

We are looking for Duty Manager to join our team As a Duty Manager, we rely on you to: Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation. Ensure smooth operation on a daily basis Review feedbacks, guest comments, and other information pertaining to front office Track guest satisfaction levels and handle guests' complains Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement Overall in-charge of the hotel during the midnight shift in the absence of the senior management Identify training needs and develop training programs Serve as hotel Emergency Response Team leader during crisis management Ensure compliance to company's auditing framework Ad-hoc duties as assigned We are looking for someone who: Takes pride in being a hotelier Good communication skills Loves interacting with guests from all backgrounds Preferably has at least 2 years of relevant experience Enjoys coming up with best fit solutions Is a friendly, helpful and trustworthy leader Must be detail-focused and guest-oriented Able to work on shifts, weekends and Public Holidays.