Customer Service Assistant

Job scope : Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customer orders Respond to customers' queries and concerns with the aim of achieving excellent service standard Follow up promptly with customers to resolve issues Provide respondents' feedback to respective departments to improve customer experience Evaluating and processing Return requests from customers Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters Liaise with the transporter to ensure B2B shipments are delivered promptly Prepare billing to B2B clients for submission before the cut-off date Prepare weekly or monthly reports as required by Management Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team Requirements : "O" Level/ ITE Nitec/ Diploma in related field Proficient in Microsoft Office Initiative with positive attitude, willingness to learn and must be a team player Committed and able to work independently Friendly and Customer Service oriented Good communication skills Working hours : Monday to Friday (9.30am to 6.30pm) Please Whatsapp us at +65 9338 7787 to arrange for an interview. Work Location: West