Hotel Services Executive (Concierge)

Job Responsibilities: Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction. Manage room control, monitor availability and efficient release of rooms for arrival guests. Read through guests’ arrival report and see to all guest’s requests and needs according to company established services by guest categories standards. Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel. Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information. Identify guests for meet and greet from the arrival and departure reports. Handling cashiering duties. Monitor major group movement and coordinate with the various departments. Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department. Attend scheduled meetings. Well-versed with Hotel Group goals and information. Attends to guests with regards to general inquires, request and complaints. Meet and greet all the guests upon their arrival and /or departure. Extensively collect and gather all feedbacks from guests. Conduct Courtesy calls to guests during the course of their stays. Assist in VIP check in. Assist in major group movements. Perform any other duties as assigned by Superior. Job Requirements: Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent. Good communication and interpersonal skills Enjoys interacting with guests and working in a fast paced environment Candidate must be able to work rotationary shifts, weekends and holidays JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766) By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.