Reservations Officer

Job Summary Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/she will ensure that all data entry into systems are error free. Key Responsibilities Ensure that all correspondence are replied within 24 hours. Ensure prompt and accurate answering of all incoming calls within 3 rings. Suggest appropriate or ideal package to guests according to the information that was provided. Ensure that all follow-up are done promptly and efficiently. Upsell wherever possible. Ensure that all bookings are retrieved and entered into PMS within the same day. Ensure that all daily reports are printed promptly. Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently. Key Requirements At least 1 year experience in hotel industry (any department) Good computer skills Fluent in English (Written and Spoken) Excellent telephone etiquette Position is open to Singaporeans only JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766) By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.