Customer Service Executive - 3 Months Contract

We are a licensed employment agency assisting our client, a fast-growing festive gifting and premium F&B retail company in Singapore, to hire Customer Service Executives for their upcoming Mid-Autumn Festival peak season. This is a 3-month contract role suitable for candidates who enjoy customer interaction, order coordination, and working in a lively festive retail environment. Responsibilities: Respond to customer enquiries through phone calls, WhatsApp, email, social media, and online platforms. Assist customers with product information, order placement, delivery timing, pricing, promotions, and festive gifting options. Handle order-related issues such as amendments, cancellations, delivery updates, missing items, complaints, and urgent requests. Coordinate closely with e-commerce, warehouse, logistics, and retail teams to resolve customer matters quickly. Support corporate gifting enquiries and assist with bulk order follow-ups where required. Maintain accurate customer records, order updates, and service notes. Ensure all customer interactions are handled professionally, warmly, and promptly. Escalate complex issues to the relevant department or supervisor when needed. Support the team during high-volume festive peak periods. Requirements: Minimum GCE “O” Level, NITEC, Diploma, or equivalent. Prior experience in customer service, retail, call centre, e-commerce support, F&B, or hospitality will be advantageous. Good communication skills in English. Patient, polite, and able to manage customer enquiries professionally. Able to work in a fast-paced festive season environment. Comfortable using WhatsApp, email, order systems, Google Sheets, Excel, or CRM tools. Responsible, responsive, and able to follow up on customer issues until resolution. Able to commit to a 3-month contract period. This role offers valuable hands-on experience in customer service, order support, and festive campaign operations. Candidates who perform well may be considered for future contract or permanent opportunities.