Management Associate

Job Description & Requirements Outlet Drink Stall Operations Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop. Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems. Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc. Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries. Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang. Ensure product wastage is controlled to meet the product's gross profit (GP) target Drive sales performance through upselling and cost control. Responsible to drive sales performance by upselling, cost control and developing new product. Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system. Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide. Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget. Understudy F&B supervisor on recruitment, training and developing of F&B staff. Involve in creating new in-house product. External Customer Relationship Management To retain 100% stall occupancy through effective tenant relationship To uphold quality control in food products sold in the tenant stalls To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services Outlet Operations Management Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines P…