Waiter/Waitress/Hostess

Job Summary Welcome and assist guests by managing reservations, providing accurate wait times, escorting guests to seating areas, and maintaining a clean reception. Respond promptly to inquiries and support a smooth dining experience in a fast-paced environment. Responsibilities Welcome guests warmly upon arrival and departure to create a positive first and last impression Provide accurate wait time estimates and actively monitor waiting lists to optimize guest flow Manage reservation systems to ensure efficient seating and booking processes Escort guests to their assigned dining or bar areas to enhance their comfort and experience Maintain cleanliness and organization of the reception area to uphold venue standards Attend to guests requiring extra attention with timely and courteous service Respond promptly and efficiently to guest inquiries and requests both in person and via phone Distribute menus and address guest queries to support informed dining choices Collaborate effectively with restaurant staff to maintain smooth operations under pressure Required competencies and certifications Able to provide customer service in a fast-pacedenvironment Good positive attitude and ability to work wellunder pressure with all restaurant staff Experience in managing reservation Good communication skill (via phone and in-person) Good organisational skill with the ability to monitor entire dining area