Security Guard

Security Guard Services for Worker Dormitory Ensure the safety, security, and orderly operation of the worker dormitory, its occupants, visitors, staff, and property. General Duties Maintain a visible security presence at the dormitory. Protect the premises against unauthorized access, theft, vandalism, trespassing, and other security threats. Enforce dormitory rules, house regulations, and site security procedures. Conduct duties professionally, courteously, and impartially at all times. Access Control Control entry and exit of residents, visitors, contractors, and delivery personnel. Verify identification cards, work passes, visitor passes, and authorization documents. Register all visitors and contractors in the visitor management system or logbook. Issue and recover visitor passes where applicable. Prevent unauthorized persons from entering the premises. Monitor vehicle access and ensure only authorized vehicles enter the dormitory. Security Patrols Conduct scheduled and random patrols of the dormitory, including: Residential blocks Common areas Recreation facilities Car parks Perimeter fencing Utility rooms Loading and unloading areas Report and record any security risks, safety hazards, suspicious activities, or damaged property. CCTV and Security Systems Monitoring Monitor CCTV cameras continuously. Observe alarm systems and other electronic security equipment. Respond promptly to security alarms. Report equipment malfunctions immediately. Incident Response Respond appropriately to: Fights or disturbances Theft or vandalism Unauthorized entry Medical emergencies Fire alarms Accidents Suspicious persons or activities Missing persons Emergency evacuations The Security Guard shall notify the relevant authorities and dormitory management when required. Emergency Management Assist during emergencies such as fire, gas leaks, power failures, floods, or other incidents. Guide occupants during evacuations. Liaise with emergency responders including the Police, Singapore Civil Defence Force (SCDF), and ambulance services. Secure the affected area until relieved by the appropriate authorities. Crowd and Queue Management Maintain order during: Resident check-in and check-out Transport boarding Health screening exercises if any Emergency situations Reporting Maintain accurate records including: Occurrence Book (OB) Visitor log Vehicle log Patrol records Incident reports Daily shift reports Lost and found records Immediately report serious incidents to the Site Supervisor and dormitory management. Enforcement of Dormitory Rules Assist dormitory management in enforcing rules relating to: Visitor control Smoking restrictions Alcohol consumption Noise control Curfew (if applicable) Unauthorized gatherings Illegal activities Cleanliness and safety Lost and Found Record all found property. Secure found items safely. Return items to rightful owners after verification. Maintain proper documentation. Customer Service Provide directions and assistance to residents and visitors. Handle enquiries professionally. Escalate complaints or disputes to the appropriate personnel. Health, Safety and Compliance Observe workplace safety requirements. Report unsafe conditions immediately. Ensure emergency exits remain unobstructed. Comply with all applicable Singapore laws, licensing requirements, and dormitory operating procedures. Handover Procedures At every shift change, the Security Guard shall: Brief the incoming guard on ongoing incidents. Handover keys, radios, access cards, and equipment. Update all records and occurrence books. Report outstanding issues requiring follow-up. Minimum Performance Requirements The Security Guard shall: Report for duty punctually and remain alert throughout the shift. Wear the approved security uniform and identification badge. Possess a valid security officer licence where required under Singapore regulations. Maintain confidentiality of all dormitory information. Refrain from sleeping, using mobile phones for personal purposes while on duty, or leaving the post unattended without authorization. Deliverables The security service provider shall provide: Daily security coverage as scheduled. Daily occurrence reports. Incident reports within the required reporting timeline. Patrol records. Monthly summary reports (if required by the dormitory management). Immediate notification of any major security or safety incident.