Supervisor

1. Team Management & Supervision Supervise, guide, and support beauticians and junior staff Schedule shifts and manage staff attendance Train new employees on treatments, products, and service standards Monitor staff performance and provide feedback 2. Client Service & Experience Ensure excellent customer service and client satisfaction Handle customer inquiries, complaints, and special requests Recommend suitable treatments and beauty products to clients Build long-term client relationships 3. Operations Management Oversee daily salon/spa operations Ensure cleanliness, hygiene, and safety standards are maintained Manage inventory of products and supplies Coordinate with suppliers and place orders when needed 4. Service Quality Control Ensure all treatments meet professional standards Stay updated on latest beauty trends, techniques, and products Maintain consistency in service delivery 5. Sales & Revenue Support Promote services, packages, and retail products Support achieving sales targets Upsell and cross-sell services Requirements: Diploma/Certification in Beauty Therapy, Cosmetology, or related field Proven experience as a beautician or senior therapist (2–5 years preferred) Prior supervisory or team leadership experience is an advantage Strong knowledge of skincare, facials, and beauty treatments Excellent communication and customer service skills Leadership and problem-solving abilities Key Skills: Team leadership Customer service excellence Sales and upselling Time management Attention to detail Knowledge of hygiene standards Working Conditions: Retail/salon environment Shift work, including weekends and holidays Standing for extended periods