Customer Service Engineer

Job Responsibilities Prepare quotation for battery regeneration services, driver familiarization training package and sales,  fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels Achieve monthly training KPI Open and maintain customer accounts in CRM system Resolve product or service issues Recommend potential products or services to management by collecting customer information and analysing customer needs Support other Customer Service Engineer / Executive and Coordinator when required Meet personal/team KPIs Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome Handle internal and external enquiries on warranties or terms of sale Compile and generate monthly service revenue reports Job Requirements Minimum a diploma holder in engineering Have 2 years of relevant experience Fresh ITE diploma holders are welcome to apply Good interpersonal and communication skills Familiar with CRM and SAP system Meticulous Able to work independently Team player Proactive and ability to follow up outstanding issue Willing to work at Loyang Way