Housekeeping Supervisor (The Mora Singapore)

Summary: The Housekeeping Supervisor is responsible for supervising and coordinating daily housekeeping operations to ensure high standards of cleanliness, hygiene, room presentation, and guest satisfaction throughout the hotel. The role oversees room attendants and housekeeping associates, conducts inspections, monitors inventory and linen control, and ensures compliance with hotel operational standards, safety procedures, and hygiene regulations. The Housekeeping Supervisor plays a key role in maintaining operational efficiency and delivering an exceptional guest experience. 1. Housekeeping Operations Supervise daily housekeeping operations including guest rooms, corridors, public areas, linen rooms, and back-of-house areas. Ensure guest rooms and public areas are cleaned and maintained according to hotel standards and procedures. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure quality and cleanliness standards are consistently maintained. Coordinate room cleaning schedules and prioritize room status updates to support Front Office operations. Monitor housekeeping supplies, linens, and amenities to ensure adequate stock levels. Report maintenance defects and follow up on rectification works with Engineering Department. Monitor room turnaround time and housekeeping productivity to support operational efficiency. 2. Team Supervision & Staff Management Conduct daily briefings and communicate operational priorities to housekeeping staff. Supervise and guide Room Attendants and Housekeeping Associates in daily operations. Prepare work assignments and staff duty rosters to ensure sufficient manpower coverage. Conduct on-the-job training and coaching for housekeeping staff. Monitor employee performance, attendance, grooming, and productivity. Ensure staff comply with hotel policies, grooming standards, and operational procedures. Motivate and maintain high morale within the housekeeping team. Ensure staff productivity and op…