Assistant Revenue & Reservations Manager (The Mora Singapore)

Summary: The Assistant Revenue & Reservations Manager is responsible for supporting the hotel’s revenue management strategies and overseeing reservations operations to maximize room revenue, occupancy, ADR, RevPAR, and overall profitability. The role includes monitoring pricing strategies, room inventory, distribution channels, market trends, and reservations performance while ensuring efficient coordination between departments and delivering excellent guest service. The Assistant Revenue & Reservations Manager plays a key role in optimizing hotel performance, revenue opportunities, and operational efficiency. 1. Revenue Management Assist in implementing revenue management strategies to maximize room revenue, occupancy, ADR, and RevPAR. Monitor daily room inventory, market demand, competitor pricing, and booking trends. Support pricing strategies, promotions, and room allocation decisions based on market analysis. Prepare revenue forecasts, statistical reports, and performance analysis for Management review. Analyze market trends, competitor activities, and historical data to identify revenue opportunities. Coordinate with Sales and Marketing teams on promotional campaigns and business strategies. Monitor pace reports, pick-up trends, and booking windows to support pricing decisions. 2. Reservations Operations Oversee daily reservations operations to ensure accuracy and efficiency in handling bookings. Ensure all reservations are processed accurately in accordance with hotel policies and procedures. Monitor room availability, overbookings, no-shows, and room inventory control. Ensure timely response to reservation enquiries via phone, email, online platforms, and travel agents. Handle VIP reservations, group bookings, and special guest requests professionally. Maintain accurate guest profiles, booking records, and reservation documentation. 3. Distribution Channel Management Monitor online travel agents (OTAs), Global Distribution Systems (GDS), and hotel booking…