Food And Beverage Supervisor (The Mora Singapore)

Summary: The Food and Beverage Supervisor is responsible for overseeing the daily operations of The Mora Singapore restaurant and food & beverage service areas to ensure excellent guest service, smooth operations, and compliance with hotel standards. The role supports operational efficiency by supervising service staff, maintaining service quality, and ensuring a positive dining experience for guests. 1. Restaurant & Service Operations Supervise daily food and beverage operations to ensure smooth and efficient service. Ensure restaurant setup, cleanliness, and presentation standards are maintained at all times. Monitor service flow and guest satisfaction during operating hours. Coordinate closely with kitchen and bar teams to ensure timely and accurate service delivery. Ensure all opening and closing procedures are completed properly. 2. Guest Service & Experience Provide professional, courteous, and attentive service to guests. Handle guest enquiries, feedback, and complaints promptly and professionally. Ensure guests receive high-quality dining experiences in accordance with hotel standards. Assist in handling VIP guests, special requests, and operational requirements. Promote menu items, daily specials, and upselling opportunities to maximize revenue. 3. Team Supervision & Training Supervise, guide, and motivate Waiters / Waitresses and service team members. Conduct daily briefings and ensure staff are informed of operational updates and promotions. Monitor staff grooming, punctuality, discipline, and service performance. Provide on-the-job training and coaching to improve service standards and product knowledge. Assist in staff scheduling and manpower planning to support operational requirements. 4. Cashiering & Inventory Control Monitor cashiering procedures and ensure billing accuracy. Ensure proper handling of cash, POS transactions, and daily sales reconciliation. Assist in monitoring stock levels, operating equipment, and outlet supplies. Support invento…