Operations Coordinator (Air Freight Export)

About the role This is a full-time Operations Coordinator (Air Freight Import/Export) role with LX Pantos Singapore Pte Ltd, located in the Changi Airport East Region. In this full-time role, you will be responsible for coordinating the import and export of air freight shipments, ensuring efficient and timely delivery to customers. What you'll be doing: Air Export Operations Coordinate daily air export shipments from booking to final departure. Arrange cargo collection, consolidation, palletization and warehouse handling activities. Prepare and verify shipping documents, including MAWB, HAWB, commercial invoices, packing lists and export permits. Liaise with airlines, ground handling agents, transport providers, customers and overseas offices. Monitor shipment status and ensure on-time departure according to customer requirements. Handle shipment irregularities and provide timely updates to customers. Customer Service Respond to customer inquiries regarding shipment schedules, documentation and status updates. Ensure customer requirements and KPIs are met. Maintain good relationships with customers and business partners.Perform any ad-hoc duties assigned by superior What we're looking for: Possess 2-3 years experience in freight forwarding industry is preferred High attention to details Able to work well independently Good teamwork and interpersonal skills Able to work beyond normal office hours when operational requirements arise Working day: Shift schedule work (including Sunday / Public Holiday/ weekday and weekend according to shift assigned) Working Location: Changi Airfreight Centre