Hotel Receptionist

Job Title : Hotel Receptionist Salary: $ 2,500 to $ 4,200 per month Working Days: 6 days per week Working Hours: Shift work (according to roster) Job Description Welcome guests and provide professional customer service throughout their stay. Handle guest check-in and check-out procedures efficiently. Verify reservations and update guest information in the hotel management system. Answer phone calls, emails, and enquiries regarding room bookings and hotel services. Process payments, issue receipts and invoices, and maintain accurate transaction records. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests. Handle guest requests, feedback, and complaints professionally, escalating issues when necessary. Provide information on hotel facilities, nearby attractions, and transportation options. Maintain the cleanliness and organisation of the front desk and reception area. Prepare daily reports and perform other administrative duties as assigned. Perform any other duties assigned by the supervisor or management. Requirements Good communication and interpersonal skills. Customer service-oriented with a positive attitude. Able to work rotating shifts, weekends, and public holidays. Basic computer literacy; experience with hotel reservation systems is an advantage. Prior experience in hotel reception or customer service will be an added advantage, but training can be provided.