F&B Host/Hostess

Job Responsibilities Be responsible for taking reservations, answering the phone, responding to any guest requests. Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest. Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant. Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Service Attendants. Thank Guests for patronizing the Restaurant as they leave. Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc. Relay all Guest comments to the Manager and Assistant Manager. Carry out any other duties as assigned by the supervisor. Job Requirements Education & Certification Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage Experience Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization Other Prerequisites Willing to work various shifts, including mornings and afternoons, as well as on public holidays Possess a well-groomed, clean and professional appearance