Casino Technician

Job Responsibilities Technical Functions • Ongoing development and implementation of Slot and Table Games equipment Maintenance and Repair Processes and Customer Service Training. • Complete all Technical activities in assigned areas, ensure provision of excellent customer service. • Ensure adequate technical floor coverage in the gaming areas at all times. • Ensure that Technical work space areas are kept clean. • Ensure that every slot machine and table games equipment is in optimum operational condition. • Participate in and assist with assignments and special projects as requested, ensuring efficiency and minimal downtime for the departments and the company. • Relocate and or install equipment, ensuring fully functioning equipment within an acceptable time frame. • Respond to service calls in a timely manner, ensuring that customer service standards are met. • Handle customer technical complaints personally wherever possible, redirect to relevant authority where necessary. • Recognize and acknowledge regular casino players. Other Responsibilities • Continually update personal knowledge of new products or equipment introduced to the slot and table games gaming industry. • Maintain effective communication and information flow throughout the Technical Team and the operations team. • Protect all assets of the Company at all times. • Comply with and administer attendance guidelines and regulatory, Departmental and Company policies. Job Requirements Education & Certification • Diploma/Degree in related field preferred Experience • A minimum of one year technical experience in slot or table games operations is preferred. Other Prerequisites • Good understanding of all aspects and facets of Slot and Table games operation and experience with maintenance and repair of Electronic Table Games Equipment preferred. • Basic understanding of electronics and an understanding of trouble shooting such electronics.