Spa & Wellness Manager

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Operations & Guest Experience Manage the daily operation of the spa and wellness areas, ensuring service delivery is consistent, efficient, polished, and aligned with brand standards. Maintain a visible floor presence during peak periods, supporting the team, resolving operational issues, and safeguarding a smooth guest flow. Oversee treatment room readiness, facility presentation, ambience, cleanliness, hygiene, and safety standards across front- and back-of-house areas. Respond to guest feedback and service recovery matters promptly, escalating complex or sensitive issues to the Spa & Wellness Executive Director/ Director where required. Monitor consultation standards, treatment delivery, post-treatment care, retail recommendations, and booking accuracy to strengthen the end-to-end guest journey. Conduct regular walkthroughs, quality checks, treatment observations, and operational audits, ensuring corrective actions are completed within agreed timelines. Support pre-opening readiness checks, soft-opening rehearsals, and operational ramp-up activities to confirm guest areas, equipment, supplies, and service flows are fully prepared. Financial & Commercial Management Support the Spa & Wellness Executive Director/ Director in managing departmental revenue, expenses, productivity, and cost-control performance against approved targets. Review daily revenue, treatment utilisation, therapist productivity, retail conversion, and stock movement, taking practical action to improve performance. Manage labour deployment, consumable usage, linen flow, and operating supplies to reduce waste while maintaining service readiness. Assist with promotions, treatment packaging, membership activity, and retail initiatives in line with approved commercial plans. Contribute operational insights…