Business Development Assistant Manager - International Marketing

Job Responsibilities Customer Engagement and Relationship Management · Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties. · Promote gaming products and services to the target market segments, especially towards the Premium players. · Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands. · Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies. · Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences. · Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin. · Provide accurate information, especially the financial status for credit line recommendation of Premium player. · Carry a vital role to follow up with credit patron and consult with Premium Account Management for any payment in due. Customer Engagement and Relationship Management · Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values. Job Requirements Education & Certification · Diploma/Degree in hospitality or related field preferred Experience · Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development. Other Prerequisites · In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy · In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS. · Knowledge of ACSC, Opera as well as Table Touch system is preferred. · Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc. · Highly motivated, self-manageable, and sales-driven in a collaborative work culture · Customer-centric and service-oriented, focused on hospitality and the customer experience · Adept at balancing the need for multi-tasking and prioritization of tasks · Embrace challenges and overcomes obstacles with positive attitudes · Possess an ability to handle conflicts and solve problems in a culturally diverse environment · Champion a culture of collaboration, learning, and adaptability amongst team members · Seek continuous learning and improvement in personal and professional capacities