TCM Wellness Sales Manager

We are looking for a Sales Manager / Sales Supervisor to join our wellness and TCM body therapy business. The candidate will be responsible for managing customer enquiries, front desk sales, appointment follow-up, package sales, customer relationship management and daily outlet sales performance. Key Responsibilities: * Handle customer enquiries, walk-in customers and appointment bookings * Understand customer needs and recommend suitable wellness therapy packages * Follow up with customers through phone calls, WhatsApp and in-store communication * Achieve monthly personal and outlet sales targets * Support daily front desk operations, including payment collection and customer registration * Maintain customer records, package details and daily sales reports * Coordinate with therapists to ensure smooth service arrangements * Handle customer feedback professionally and follow up when necessary * Support the team in improving customer experience, service quality and sales performance * Assist in basic administrative work and daily outlet operations Requirements: * Experience in sales, customer service, wellness, beauty, retail or service industry is preferred * Strong communication and interpersonal skills * Able to understand customer needs and provide suitable recommendations * Responsible, proactive and target-oriented * Able to work in a fast-paced service environment * Basic computer skills and ability to manage customer records * Good team player with a positive working attitude * Able to work retail hours, weekends and public holidays when required * Ability to communicate with English and Mandarin-speaking customers will be an advantage due to customer service needs