Executive - Community Care

Role & Responsibilities The Executive – Community Care plays a vital role in supporting the delivery of comprehensive active ageing services to seniors in the community. This position combines broad operational support (70%) with specialized functional expertise (30%) aligned with the AIC Community Care Skills Standards Framework (CCSSF) for Active Ageing Centres. Each Executive – Community Care will be assigned a specialist focus area based on organizational needs and individual strengths, while maintaining flexibility to support centre-wide operations and team members during high-demand periods. General Operational Duties (70%) Program Support and Implementation ◦ Assist in planning, implementing, and evaluating active ageing programs ◦ Support on-site and satellite activities for seniors ◦ Participate in outreach events and community engagement initiatives ◦ Collaborate with community partners to organize programs and events ◦ Conduct door-to-door outreach with Community Screener assessments Administrative Support ◦ Maintain documentation for audits and compliance requirements ◦ Assist in data collection and reporting for MOH and AIC submissions ◦ Support general office administration including attendance tracking and record-keeping ◦ Contribute to achieving service requirements and meeting MOH KPIs ◦ Ensure compliance with Standard Operating Procedures (SOPs) at all times ◦ Assist with audit requirements and documentation Centre Operations ◦ Answer phone calls and manage walk-in inquiries professionally ◦ Assist with procurement and inventory management for the centre ◦ Support facilities management and maintenance coordination ◦ Help coordinate centre-based activities and events Cross-functional Support ◦ Provide backup support to colleagues during leave periods or high-demand periods ◦ Assist in cross-departmental projects and initiatives ◦ Participate in team meetings and contribute to centre-wide improvement efforts ◦ Perform other duties as assigned by the Centre Manager Specialist Focus Area (30%) Each Executive will be assigned one of the following specialist areas by the Centre Manager, based on organizational needs and individual strengths: Case Management Specialist (Information and Referral - I&R) ◦ Perform needs assessments for community-dwelling seniors, including Community Screener, EBAS (for depression) and AMT ◦ Review care plans with relevant stakeholders ◦ Facilitate timely and cost-appropriate service referrals and provision to seniors ◦ Coordinate care with MWS services as well as external providers ◦ Participate in case management discussions within MWS and with external service providers ◦ Build and maintain comprehensive resource maps of services and touchpoints for seniors ◦ Maintain documentation for Register of Information and Referrals, Client Satisfaction Surveys, and CST documentation Volunteer Management Specialist ◦ Recruit, onboard, and develop volunteers through targeted training programs ◦ Assign volunteers to appropriate roles matching their skills and interests ◦ Manage the Volunteer Management System (VMS) for registration and attendance tracking ◦ Engage volunteers from partner churches, community groups, schools, and corporate partners ◦ Coordinate befriending services for socially isolated seniors ◦ Monitor effectiveness of befriending through regular reports and feedback surveys ◦ Plan and coordinate outreach programs to identify and support isolated seniors ◦ Maintain recognition programs to motivate and retain volunteers Wellness Program Specialist ◦ Manage and promote the use of gym equipment by seniors under guidance of MWS Allied Health Department ◦ Perform baseline physical assessments and regular reviews to monitor seniors' compliance with exercise programs ◦ Conduct or coordinate group exercise sessions ◦ Conduct wellness screening sessions for seniors ◦ Oversee maintenance of exercise and gym equipment, scheduling regular servicing and cleaning ◦ Track participation and outcomes of wellness programs ◦ Assist Volunteer Management Executive to engage exercise volunteers for centre programs ◦ Maintain registration of seniors participating in exercise programs and prepare data for submissions Qualifications, Competencies & Experience • Diploma or Degree, preferably in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields • 1-2 years' experience in a relevant field; experience in social servi…