Level 3 IT Support - Dell / Hpe

Promotes internal mobility and encourages continuous development Exposure and opportunities to work with seasonal engineers and leaders About Our Client Our client is a global IT infrastructure services company with over 40 years of experience supporting enterprise and Fortune 500 clients. With 1,200+ engineers worldwide, it provides 24/7 IT support, network services, and infrastructure maintenance across industries including financial services, telecommunications, and manufacturing. Job Description Serve as the highest technical escalation point (L3 SME) for complex server, storage, networking, virtualization, and operating system issues. Perform advanced troubleshooting and log analysis across Dell, HPE, Lenovo, Cisco, VMware/vSAN, Windows, and Red Hat environments to identify root causes and recommend resolutions. Provide backline support for critical customer incidents and lead resolution efforts for high-impact and business-critical cases. Coordinate with customers, field engineers, vendors, OEMs, and internal engineering teams to resolve complex technical issues. Assist with software installations, firmware upgrades, patching, operating system upgrades, and system recovery activities . Create and maintain technical documentation, knowledge base articles, procedures, and troubleshooting guides . Mentor and coach L1 and L2 engineers , providing technical guidance and supporting staff development. Participate in technical training programs , quality assurance activities, escalation management, and duty management functions. Lead customer communications during escalations and participate in customer review meetings when required. Support 24/7 operations , including on-call rotations and handling workload during overflow or short-staffed situations. Promote operational excellence by improving processes, reducing unnecessary costs, ensuring SLA compliance, and driving customer satisfaction. The Successful Applicant Bachelor's degree in a related field or equivalent certifications. At least 5 years technical experience supporting for data center products , i.e. servers, storage, networking, operating systems and layered products (Dell, HPE , Lenovo) Experience focused on log review , error discovery, and component remediation Multi-vendor UNIX, VMWARE, and Windows OS experience preferred Aptitude and inclination to learn to support new products Strong Customer Facing Skills Ability to develop, document, and communicate clear, thorough action plans, technical procedures, and customer-facing documentation materials Has a thorough understanding of entitlement and SLA statuses related to service contracts, response commitments, and coverage levels What's on Offer As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team. Contact Winson Low (Lic No: R22106039/ EA no: 18C9065) Quote job ref JN-072026-7053661 Phone number +65 6416 9865 Michael Page (Personnel) Pte Ltd | Registration No.201736642C